Proactive Computer Help Desk Specialists
Century ITC is a full-service Computer repair in Melbourne and IT support provider with more than 15 years of experience in the IT industry. Our team of dedicated professionals is committed to providing exceptional service at reasonable rates. We are fully equipped with all necessary tools and resources to assist you with your technology needs.
Our goal is to help our clients reduce costs, increase productivity and improve their overall business performance through the effective management of their IT infrastructure.
Multi-Level IT Support For Your Business
Century ITC offers a full range of IT support services to help you reduce your costs, improve productivity and increase the speed at which you deliver better customer service.
Level 1 – We can help with network issues, such as viruses and malware. We also have an expert team to handle computer repair and network security issues in melbourne such as password recovery and resetting user accounts.
Level 2 – Our system administrators can ensure that your systems are running smoothly and securely. They will take care of daily tasks such as backing up data, installing software updates, and resolving any issues that might arise from time to time.
Level 3 – If your computer crashes or goes offline for some reason, we can help get your data back so you don’t lose important information from your computer hard drive or other storage device.
Level 4 – Virtualization is a technology that allows multiple operating systems to run simultaneously on one computer hardware platform instead of having separate computers dedicated to each operating system (OS).
What You Can Expect From Our IT Support Services Desk
We are service desk support in Melbourne and are staffed by local Australian IT experts who understand the routine IT problems that plague business owners.
Our team of experts is able to provide the following IT support services:
Remote Support
We offer remote support for all operating systems including Windows and Mac. Our technicians can help you with most any issue you may have.
Call Center Support
If you are looking for a quick response from your IT department, then call center support is what you need! Our agents can answer any questions that you have about your technology as quickly as possible.
Onsite Support
If onsite support is what you need, then we can send one of our technicians out to your location for an immediate resolution. Our onsite support is available 24/7/365 if needed!
Looking For service desk support in Melbourne?
If Yes, We’re the best IT service desk support in Melbourne, providing 24/7 customer service and reliable online portal access to our Australian based support agents.
Do you need your IT services running smoothly? Call us today at 1300 381 230 to talk to one of our friendly IT experts.
FAQ
What is IT service desk support?
IT service desk support is a vital part of any organization. The purpose of an IT service desk is to provide end-user and technical support for software, hardware, and any other technical issues related to your network.
How do I know if I need help desk IT services
If you are experiencing a problem with your IT service again and again, it is always best to contact the service desk and repair your computer.
What is your response time?
We aim to respond within 24 hours, and we are well-trained and can handle larger requests in a much shorter time.
What is the IT skill level of your service desk staff?
Century ITC employs a team of professional and highly trained support staff, all of whom hold the highest IT certifications. We offer a variety of training programs that enable our employees to grow and evolve within our organization.